Is the “my tickets” section in the website bugged?

Today I noticed some suspicious activity in my account, someone played around 10 battles with 0 damage dealt in every single game. It looks like they used the account as a bot and they spent some of my gold as well. I already changed my password and submitted a ticket to WG in order to rollback, but it doesn’t appear in the “my tickets” section, I only see a couple of old tickets from 2014. Is this a website bug or is there an issue with submitting support tickets?

submitted by /u/Arado_Blitz
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