The vast majority of active players have already made a choice, so we have come to the next stage of the separation of companies, which will begin on February 1, 2023 and will consist of the following:
accounts of players who live in Russia and Belarus and who have not made their choice earlier will be transferred to the RU-region;
the remaining accounts of players who did not make their choice earlier will be transferred to the EU region.
There are many inactive accounts, so the automatic transfer procedure will be carried out gradually and will take several months. February 1 is just the beginning of the automatic transfer process: some accounts can be transferred earlier, some later.
LEARN MORE ABOUT ACCOUNT TRANSFER
Below you can find answers to a number of questions about automatic account transfer.
ANSWER FOR PLAYERS LIVING IN RUSSIA AND BELARUS
RESPONSE FOR PLAYERS RESIDING IN OTHER COUNTRIES
Do I need to do something if I have already selected a region before?
If you made a choice and transferred your account, then nothing will change for you. No additional action is required from you.
Will it be possible to return to the RU region after the automatic transfer of the account to the EU region and return the clan if I was the clan commander?
If you continue to be the commander of this clan, then before the automatic transfer procedure closes, you can return to the RU-region with the clan by filling out a corresponding application in the User Support Center.
We will announce the completion of the automatic transfer procedure on the game portal.
I did not have time to select a region – now my account is not in the region where I want to play. What to do?
Please use the account recovery mechanism yourself or contact the Customer Support Center.
How much time do I have to return to the region of interest to me?
The option to transfer back will be active while the automatic transfer procedure is in effect, the end of which we will inform you separately.
How soon will the account of the CIS region be deleted when transferred to the EU region?
The original accounts will be deleted after the automatic transfer process is completed, the completion of which will be announced separately.
• I didn’t make a choice because I don’t have access to my account. Wrote in support, no answer for a month. What to do?
• I mistakenly transferred my account to the EU region and want to return to RU. Support is not responding to my request, how can I get back?
All requests in the Customer Support Center will be processed on a first-come, first-served basis, you need to wait until your request is reviewed.
Will I need to accept any documents or policies if the account has been migrated?
The account transfer is carried out according to the same rules as the account transfer at the player’s choice.
Account transfers will also be subject to the relevant provisions of the Account Transfer Rules .
What happens to my personal data during automatic transfer?
When automatically transferring an account to Lesta Games, the data of players living in Russia and Belarus, necessary for continuing the game, will be transferred to Lesta Games. This is due to the withdrawal of Wargaming from the markets of Russia and Belarus.
The account was linked to a social network, but the link was not saved when the account was transferred. How can I restore access to my account if there is no more mail?
To resolve this issue, please contact the Customer Support Center in your region.
After transferring the account to the EU region, I canceled the deletion of the original account on RU.
What will happen to my RU-account after the end of the possibility to return the account to the RU-region?
The account will remain in the RU region, but will be blocked. You can delete your account yourself through your personal account.
I am a member of a clan, but our commander has not appeared in the game for a long time. How to save the clan if the commander with the clan is moved to the EU region?
In this case, the clan in the RU-region will be disbanded. All clan members will leave the clan.
Where will my account be automatically transferred if I played through Steam / MS Store / Epic Games?
Accounts of all inactive players on the Steam / MS Store / Epic Games platforms will be transferred to the EU region.
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