WoT / WG customer care is absolute garbage that treats us like we are kids. With their (epecially recently) predatory monetization, how is it possible that WG cannot afford to properly staff their customer care department

Having contacted them several times since I started playing the game, with issues being wide and varied, I have recieved the same robotic answer to many different tickets. I don’t think I have ever received an answer that wasn’t just the same copy-paste snippet that makes me feel like a human never reviewed my case. I’m sure many of you have seen this exact reply when you reported someone who pushed you / abused physics in the game:

“I’m sorry to know that you suffered unsportsmanlike conduct, I understand your frustration with this situation. This behavior is not tolerable, we can’t turn a blind eye to this situation. I inform you that the appropriate measures have been taken concerning the player XXXXXX and that he will face the consequences of his actions.

I would like to thank you for taking your time to help us punish this kind of behavior, and allow our players to enjoy the game environment.”

How is it acceptable, especially with how industry standards in tech support / customer care increased over the years. Especially when we consider the patronizing “empathic” undertone of “I understand that you are upset. So very emotional. Shh, I understand your frustration. Believe me that appropriate measures were taken, wink wink” Surely, customer care can be done in a better way than this condescending garbage that acts like players are upset little kids. Right?

Did you guys ever receive an unique answer that was non-robotic from them? With the recent monetization practices, how is it possible that WG cannot afford to properly staff their support / customer care department?

submitted by /u/DildoRomance
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